Shipping, Returns And Exchange Policies

  • SHIPPING

    • Free shipping on all UK orders over £75, to qualify this must be a single shipment.
    • Multiple shipping options are available at checkout.
    • We will always aim to ship via the most efficient option available.
    • Our postage and shipping rates reflect true cost, no mark ups!
    • It is in our best interests to ship as quickly as possible to you.  We are not responsible for a whole host of things, your postman breaking a leg, random hurricanes and interstellar meteorites but we aim high and if we fall short then please let us know.
    • If a bulk order includes a pre-order item we will ship the entire order on the release week of the last released title. Please get in touch if you wish to arrange separate shipping.
    • For European customers - post-Brexit you may incur customs charges upon receipt of your purchase, sorry but we will not reimburse any charges applied by your local postal service. We clearly state all customs information on every package to avoid charges where possible.
    • OK here’s some more gumph that will set you up for a great shopping experience and take the pain out of fretting over your order, believe us, getting the order to you, on time, in one piece and at the right price is what we’re here for. 

      RETURNS

      Obviously we want you to be ecstatically happy with everything you buy.  However if your item is faulty then you have 14 days to get in touch and request a Returns Authorisation (RA).  Items must be returned in the same condition that they were dispatched.  Once received and processed we will refund your item.  This may take up to 10 days after receiving the return.

      RETURNED ITEMS

      If a delivery is returned to us as undeliverable, we will contact you but will have to charge you again for the cost of resending. Please make sure you get the delivery address right. It saves a lot of heartache. Heartaches are for Scott Walker not parcels.